Privacy notice

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (“LFPDP”), BLACK ECCO TI, SA de CV (hereinafter, “BLACK ECCO”), with address at Privada de Colina 18, Col. Del Carmen, Coyoacán, CP 04100, Mexico City, Mexico, with tax identification number BET190705434, is considered responsible for the use and protection of your personal data, and therefore makes available to you and informs you of this Privacy Notice:

What data are we going to collect?

BLACK ECCO will process personal identification data, personal contact data, personal location data, demographic data, including data relating to the geographic location of the device you use to use our services, tax data, personal asset and/or financial data, and information that you voluntarily provide to us for the handling of complaints, claims or requests for information.

We inform you that, for the purposes outlined in this privacy notice, BLACK ECCO will not process sensitive personal data. Likewise, BLACK ECCO will not collect personal data from minors. If such data is provided, we assume that it is given by the minor's parent and/or legal guardian, who acknowledges having read this Notice.

For what purposes do we collect your personal data?

The personal data that BLACK ECCO collects from you will be used primarily for the following purposes necessary for the services or products you request: a) creation and management of a user profile; b) identification of your contact and the possibility of contacting you through various means such as telephone or email, in order to follow up on your order and fulfill the obligations undertaken; c) verification of your identity; d) addressing and resolving your questions related to the products you purchase; e) processing purchase requests and payments; f) facilitating the location, processing, supply, distribution, and/or delivery of the products you request; g) conducting inquiries and reviews related to complaints and/or claims; h) managing the invoicing of the requested product(s); i) informing you about changes or new products related to the products you have purchased; j) addressing your requests for information, complaints, or claims. k) help us detect potential risks and fraud (in particular, your IP address) and, in general, to improve and optimize the Website and l) fulfill the obligations arising from the legal relationship under the acquisition of your products, all of the above in order to give you as a user a more satisfactory experience.

Additionally, unless you object, BLACK ECCO may use your personal data to send you information about the launch of new products, or the carrying out of dynamics, contests or promotions about products, and/or send you advertising and communications for marketing purposes.

Use of Cookies

BLACK ECCO uses various technologies to improve the efficiency of its websites, including your browsing experience. These technologies include the use of cookies. Cookies are small pieces of information stored in each user's browser so that the server can remember certain information for later use. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience. Please note that you can disable or adjust the use of cookies by following the procedures of your internet browser.

The Help function in most browsers explains how to configure your browser to not accept cookies, to notify you each time you receive a new cookie, or to disable all cookies. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the add-on manufacturer's website. However, we recommend that you leave cookies enabled to take advantage of many of the essential features of http://www.streamerch.com .

Transfer of Data to Third Parties

BLACK ECCO will share your personal information with third parties to help us use your personal information as described above. We use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, we may share your personal information with third parties to collect the data necessary for shipping and delivering your order. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

The information you provide through this form is essential to our business, therefore BLACK ECCO will under no circumstances participate in the sale of your personal data to third parties.

How to exercise your ARCO rights?

You or your legal representative may exercise any of the rights of access, rectification, cancellation or opposition (hereinafter “ Arco rights” ), as well as revoke your consent for the processing of your personal data by sending an email to the email address [email address].

Your request must be made using the ARCO Rights Request Form, which can be obtained from the email address indicated above. This will allow BLACK ECCO to process your request. You or your legal representative must properly verify your identity by completing all the fields indicated on the Form and attaching a copy of one of the valid official identification documents listed therein.

You may limit the use or disclosure of your personal data by sending your request to the same email address indicated in the previous paragraph. If your request is granted, you will be registered on BLACK ECCO's exclusion list.

Notification of Changes to this Privacy Notice

BLACK ECCO will notify you of any changes to its privacy notice through our website https://streamerch.com.mx , so we ask that you review it periodically .

INAI

If you deem it necessary, we inform you that you have the right to go before the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) to enforce your rights.

Acceptance of the terms

This Privacy Notice is subject to BLACK ECCO's terms and conditions, which constitute a legal agreement between you and us. By using BLACK ECCO's services on any of its websites, you acknowledge that you have read, understood, and accepted the terms set forth above.

Frequently Asked Questions

We are the best in merchandise for streamers and content creators. Do you want to share your exclusive designs with your community? At Streamaerch, we love helping creators connect with their audience through products designed with love and dedication. Join us and discover how we can make your ideas a reality without you investing a single cent. Create, design, ship, and share with Streamaerch!

We are an online store 100% focused on e-commerce and online sales. We do not have a physical store. Our products can only be purchased through our website https://streamerch.com

At Streamerch, we deliver to all states in the Mexican Republic. There are some zip codes where, for the moment, parcel services do not have coverage. But don't worry! If your delivery cannot be completed due to this situation, we will contact you.

International delivery times are 6 to 8 business days.

At Streamerch, we offer international shipping. Available countries are: USA, Canada, and Spain.

International delivery times are 8 to 10 business days.

All our prices are published in Mexican pesos (MXN).

When you make your purchase, the amount will automatically adjust to your country's currency, depending on your location.

It is important to mention that all published prices already include VAT.

Shipping is free for orders over $2,000.00 for Mexico only! If your order is for a lower price, the delivery cost will be $150.00 to anywhere in the Mexican Republic. Some of our products may generate additional costs depending on their dimensions. Don't worry, once the purchase is complete, our portal will automatically show you the total cost of the order, including shipping. You can add several products to your cart to avoid covering any related expenses!

International shipping costs vary by country. To find out the cost, you need to request a quote through our WhatsApp channel.

Delivery time depends on each courier service, as well as the area where your order will be delivered. It can be 2 to 5 business days in central areas or 3 to 6 business days in extended areas within the Mexican Republic. International delivery times are 8 to 10 business days. It is important to check your email after completing the purchase to know the estimated date on which you will receive your product. Both the delivery date and the tracking information for your order in real time will appear in the aforementioned email.

At Streamerch, we offer various promotions and discounts on specific products for limited periods. For this reason, we reserve the right to change prices without prior notice. If you find an attractive price or a good promotion, we recommend taking advantage of the discount and making your purchase at that moment! Once the order is completed, the price to be paid will not vary in any way.

Streamerch does not have any branches where products can be picked up. All of our purchases are made online directly through our website https://streamerch.com

Payment methods

Every day, Streamerch strives to maintain the highest security standards on our site. All your information is encrypted using the best 256-bit Secure Sockets Layer (SSL) protection system. You can rest assured! We do not store any data related to your payment method or strictly confidential information!

Streamerch handles PayPal, Mercado Pago, Clip, and direct debit and credit card payments as payment systems.

With Mercado Pago, you can also opt for bank transfers or cash payments.

Payment processing times vary depending on the chosen payment method. Don't worry, when you complete the payment, our system will automatically tell you the specific waiting time. As soon as this happens, we will send your product to your home as quickly as possible!

You can make your payments with Mercado Pago with all the online security available to date! Select credit card, debit card, or bank transfer (Visa or MasterCard) for payments to be credited within a maximum of 1 hour. Payments at convenience stores (Oxxo, 7-Eleven, or Telecomm-Telégrafos) take about 48 hours.

Please note that if you pay during the weekend or a holiday, the payment will be credited on the next business day. There is no additional cost for payment accreditation.

If you choose to use a surcharge balance in your Mercado Pago account, the payment will be credited instantly. You can top up your account with any of the cash payment methods.

Payment can be made by debit or credit card through a PayPal account. Once this payment method is selected, you have a maximum of 2 hours to complete the payment, otherwise our system will automatically cancel the order. To pay, you need to follow these simple steps:

- Select PayPal as your payment method and click "Checkout". The system will automatically redirect you to PayPal.

- Enter your details, verify your order details and complete your purchase.

- After your payment is validated, your order number will appear.

- PayPal will process and validate the payment. We will confirm your order within the next 48 hours.

Because prices at Aguanta Vara are in Mexican pesos, the PayPal portal will convert the total purchase value to dollars (according to the exchange rate of the day) so that it can be processed. For any international transaction, it is advisable to complete the transaction through PayPal.

No, at the moment it is not possible to pay for your order with two different cards. It is essential to select one to proceed with completing the purchase.

That's right! Payment methods apply to all products and destinations located within the Mexican Republic.

Shipping and delivery methods

At Streamerch, our main logistics partners are DHL, FEDEX, and ESTAFETA, ensuring products are delivered to the specified address in the shortest possible time. Within the Metropolitan Area, we use local courier services for faster and more secure delivery. Occasionally, it may be necessary to use another courier service due to the specific shipping requirements of the product. But don't worry! We always strive to deliver in the best possible way so you only have to worry about enjoying your product!

It is not possible to choose your preferred parcel service for the delivery of your product to your home because it is assigned automatically according to the characteristics of the product (dimensions and weight) and the geographical area in which the order will be delivered.

Don't worry! We have a team dedicated to choosing the best option so that your order arrives in the shortest possible time and in excellent condition!

Unfortunately, it is not possible to guarantee any specific date or time for the delivery of your products because each courier company has specific routes to follow depending on the geographic area. However, when your product is shipped, we will notify you by email, where you will be able to find your tracking number and thus track your order at all times. If it is necessary to request a specific time, you can contact the courier company directly to give direct instructions to the assigned delivery driver according to the delivery route.

Not necessarily. If you paid with PayPal, credit or debit card, OXXO deposit, or bank deposit, anyone with official identification can receive your order. The courier is authorized to leave your order with anyone who is of legal age and has official identification. The courier company is not responsible for the package once it has been delivered to the indicated address.

Remember that there is a limit to delivery attempts, and if the sale cannot be completed, it will be necessary to cancel the order without the opportunity for it to be resent. If the purchase was made with a special price or discount, it will not be possible to honor the initial purchase price.

Don't worry, the courier will make a second delivery attempt. If you are not at the indicated address, they will leave an attempted delivery notice and take your order to the nearest office to your home, where it will remain for a maximum of 3 business days. After that time, it will be returned to our warehouse.

It is recommended to bring the attempted delivery notice when requesting your order, along with an official identification (IFE/INE, passport, or professional license). If you are unable to pick up your product, another person can do so with a letter of authorization, original official identification, and a copy of official identification.

Our shipments have a delivery cost of $150.00 to anywhere in the Mexican Republic. Some of our products may incur additional costs depending on their dimensions. Don't worry, once the purchase is complete, our portal will automatically show you the total cost of the order including shipping. You can add several products to your cart to avoid covering any related expenses!

Delivery time depends on each courier and product, as well as the area where your order will be delivered. It can be from 2 to 5 business days in central areas or from 3 to 6 business days in extended areas within the Mexican Republic. International delivery times are 8 to 10 business days. It is important to check your email, once the purchase is completed, to know the estimated date on which you will receive your product. Both the delivery date and the data to track your order in real time will appear in the aforementioned email.

At Streamerch we offer international deliveries. The available countries are: Argentina, Brazil, Canada, Chile, Colombia, Ecuador, Spain, United States, and Guatemala.

International delivery times are 8 to 10 business days.

PROBLEMS WITH MY PURCHASE ORDER AND/OR PRODUCT

A) I have a problem with my purchase order

The purchase can be canceled without any problem as long as it has not been processed. To do this, it is necessary to send an email to contacto@streamerch.com
specifying the reason for the cancellation.

If the payment is pending, we will proceed with the cancellation and close the process. If the payment is confirmed, we will proceed with the cancellation and request a refund. The refund varies in how long it takes to reflect depending on the payment method, usually within 72 hours.

If the purchase has already been processed, we will not be able to cancel it because the order is already on its way. In this case, it will be necessary to reject the shipment and we will request its return to our warehouse. Once this occurs, we will process the refund for the purchase, which will be reflected within 72 hours.

If you choose to make any changes to an order that has already been completed in our store, it will be necessary to request the cancellation of the previously placed order. If the payment for the purchase is pending, it will be canceled without any problems. Otherwise, it will be canceled and a refund will be issued. In any case, it is necessary to send an email to contacto@streamerch.com to proceed with the involved process.

There are several reasons why an order may be canceled:

- You requested the cancellation of your order.

- The payment method was not accepted.

- You did not make the payment within the established time.

- Our fraud department rejected the purchase order.

- We ran out of stock of the selected product.

In any of the cases mentioned, it is necessary to contact contacto@streamerch.com to verify the reason for the cancellation and request a review or solution for the purchase. In most cases, it is possible to offer an alternative to successfully complete the order.

Should the payment not be approved, you will need to contact the selected bank system directly to verify the reason. Our executives cannot intervene in this process because doing so would require requesting personal information that we are not authorized to access.

If the payment has been duplicated, it is necessary to contact contacto@streamerch.com for technical assistance. Through this means, you can obtain evidence of your purchase and payment history to make the relevant clarifications with your bank. Assistance will only be provided to the cardholder due to data confidentiality.

Check the confirmation email for the estimated delivery date. If the estimated delivery date has passed and your order has not yet been delivered, you can contact us at contacto@streamerch.com. Your product should arrive at your address shortly!

B) Problems with my product

At Streamerch, we do not make exchanges if the customer placed the order incorrectly; if Streamerch makes an error in shipping or sends the wrong size, the exchange will be completely free. If your product remains new, is in excellent condition, and shows no signs of use or essential damage, please contact us directly at contacto@streamerch.com. We will gladly provide you with all the necessary information to start the process!

Review the product page on Streamerch. In the description, verify that any missing accessories or parts are part of your product. If they are included and you did not receive them, you must send an email to contacto@streamerch.com. With this email, you can initiate your claim process and request both the missing parts and products from your order.

If you received a damaged product, you must process the return immediately. If still possible, reject the delivery to the parcel service; the courier will provide you with a report where you can write the reason for the rejection. In both cases, you must send an email to contacto@streamerch.com to report the return of your purchase. We regret that your product did not arrive in good condition. We will resolve your case shortly.

If you received a product different from the one you ordered, you must return it as soon as you have received it. To request the return of the product and the shipment of the correct one, please send an email to contacto@streamerch.com We will resolve your case as soon as possible!

Electronic invoicing

Once your order has been delivered, please request your invoice at https://streamerch.com/pages/facturacion
Fill out the form with the following information:

- Tax ID Certificate
- Purchase Order Number
- Company Name, RFC (Federal Taxpayer Registry)
- Tax Address
- Tax Regime
- Payment Method
- CFDI Use.

It is essential to issue the invoice within the month in which the products were purchased. The invoice can be generated up to 10 business days after the purchase date. The respected purchase date is the one specified on the purchase note.

The invoicing process takes a maximum of 72 hours.

The invoice is issued in both PDF and XML formats.