Purchase orders: To make a purchase, you must place your order on this website. The order must show the details of the items you are purchasing, including the item code, description, quantity, price, shipping method, shipping address, payment method, and, if applicable, any other information required to process and complete your purchase.
Once your purchase order has been processed and completed, we will send an order confirmation to your registered email address. You (the customer) are responsible for checking your order confirmation to ensure that the items you ordered are correct and complete. If there is any error in the delivery of your order, you must inform us immediately using the contact information provided on this page so that the appropriate claim can be filed.
Prices: Prices displayed by “SERVICIOS DE NEGOCIOS KAPA” are shown in Mexican pesos and include VAT. Our prices are valid for the period specified in the catalogs displayed on our website and at the time you create your purchase order. Any price changes in our catalogs will be published and updated automatically on our website, displaying the correct and current price at the time you place your purchase order.
Payment and payment method: Payment terms are those established by “SERVICIOS DE NEGOCIOS KAPA” at the time you place your purchase order. We accept all debit and credit cards (Visa and MasterCard). Please check the procedure, fees, and any applicable promotions when processing your payment.
Billing: You (the customer) are responsible for ensuring that your billing address matches the name and address on your debit or credit card, as this information is part of the payment validation process.
You may request your invoice directly on our website during the same month in which you made your purchase. You must enter your details, including your RFC and receipt or purchase order, and your CFDI will be sent to the email address you provided.
Cancellations: Cancellations are not permitted because your order is processed at the time of purchase.
Return procedure: To request a return of one of our items, you must have purchased it directly from our stores. Returns may be made for an exchange, warranty, or refund. You must comply with the following return requirements:
- Return the item in optimal condition (original and sealed).
- Return the item in its original packaging. The packaging must not be missing any items (instructions or user manuals, parts, or any item accessory indicated on the packaging).
- You must have your receipt, purchase order, or invoice.
- You have 30 calendar days to request any type of return.
- Complete our form in advance with the required information.
Any return request may be denied by “SERVICIOS DE NEGOCIOS KAPA” if the item has already been used or installed by you.
If you wish to make a return under warranty, it must be within the warranty period specified in the item's warranty policy. “SERVICIOS DE NEGOCIOS KAPA” will not accept warranty returns for items that show damage caused by misuse or improper installation.
Refunds: If you make a return that is eligible for a refund, it will be issued according to the payment method you used for your purchase and credited within 72 hours.
If you require additional information, please contact “SERVICIOS DE NEGOCIOS KAPA” so that one of our representatives can assist you and provide the information you need.
The above information, as well as our product prices, may be changed at any time without prior notice. We recommend reviewing it before making any purchase. Last update effective as of October 21, 2026.